AVTREE -Subscription Boxes Egypt - Monthly Subscription Beauty Boxes Shipping & Billing Archives - AVTREE

Shipping & Billing

My First Time Payment Has Failed, What Can I Do?


There are several reasons that you payment (either when you start your subscription or upon your automatic renewal) can fail. Check the error message that appears on the top of the payment page and find out what it means and what you can...

I canceled my AVTREE subscription last month. Why did I get charged again this month?


To avoid being charged again, you need to cancel 35 days before your next renewal. If you cancel your subscription on or after the 25th of the month, you will still be charged in the next billing cycle. To avoid this, you have to cancel...

I have a Loyalty subscription. Will I get a refund if I cancel?


We have a no-refund no-return policy. If you cancel your loyalty subscription plan, you'll still get the rest of your boxes for the 6 months, but your membership will not renew for another 6 months.

I have enough funds, but why does my card keep getting declined?


Since AVTREE is the very first local subscription service, Banks are not familiar with the process by a non-international company. You need to verify the recurring subscription withdrawals by AVTREE with your bank so they permit all...

Why was I charged twice before I recieve my first box?


When you first subscribe and start your payment, you get automatically charged for your subscription to become active and this payment applies on the next month's box. The automatic renewal occurs every 1st of every month after that and...

Can I get a refund for my Box?


As per our Shipping & Refunds Policy, we do not offer refunds or exchanges for box subscriptions, but we're always happy to replace anything missing or damaged while shipping at no delivery charges. Be sure to check all your box...

My credit card was not funded when the automatic renewal occurred.


We always bill at the beginning of the month, so in order to receive your next box as scheduled, be sure to have accurate billing information & sufficient funds in your account by 12:00 am on the last day of the month in preparation...

I am a current member and I want to change my credit card details/payment information?


You can change your payment information only through AVTREE Account Page: 1- Navigate to your account page by clicking on your name on the top navigation 2- "Under Payment Info tab" >...

I am a current member but I want to switch my subscription to a different plan?


You can change your subscription plan only through AVTREE Support. Submit a “switch my subscription plan” ticket at least 10 days before the next billing* occurs and a care center agent will be happy to assist you. *renewals occur...

What payment methods do you accept?


We accept Visa, MasterCard, Meeza Card, and debit cards. We don’t accept cash on delivery under any circumstances, but we accept cash in advance through our CIA subscription plan only. Click here to learn more about how to choose a...

Can I pick the date you bill me?


We don't customize the billing date, so your card will always be automatically billed on the 1st day of the month (and as explained for other plans in How Does Billing Work Question).

When will I be billed/ How does billing work?


When You Subscribe: Every now and then, we announce the opening of a “Payment Window” for members to skip the Waitlist and become Active members. Once you login to your account and click “Start My Payment”, we bill you in advance...

How do you keep my personal information secure?


We use a secure third-party billing provider for all our billings, so your full credit card number is never stored in our system. Our website also uses SSL-level encryption to keep your personal information safe and accessible only to...

How do I change my shipping address?


You can update your shipping address before the 20th of the month to take effect on your next Box delivery. Log in to your account. Click on "Beauty Profile" tab. Then click on...

How much does shipping cost?


Typically, shipping is FREE. Some cities are subject to shipping charges. Cities that are not listed in the drop down menu while completing your personal information may be subjected to shipping fees.

Where does AVTREE Box ship?


We currently ship domestically to most cities in Egypt. Whenever a new city is available for shipping, we announce it on our Social Media channels and you will find it in the cities drop down menu when you are creating your beauty...

I changed my address. Will I get my package at my new address?


As long as you changed your address before 12 pm on the 20th of the month, you should receive your Box at your updated address. If you changed it after, it may be sent to the old address.

Where is my Box? I didn't receive it.


If you paid for your subscription, you should get an email confirming your payment and start receiving your box a month ahead. You will get a message from the courier company once your Box is on their route for delivery.

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