My Box Archives - AVTREE

My Box

What do I do if one or more of my products is damaged or missing?


We do our best to ensure each item is shipped in the safest possible way. However, we'll replace any product* that is damaged while shipping or missing at no delivery charges. Be sure to check all your box content — products for each...

My box arrived dented; can I get a replacement?


We design and manufacture a very special box meant for multiple uses by our members in their very own creative way. Thus, if your box arrives dented or damaged because of mishandling while shipping, we will be happy to replace it after...

How are Boxes personalized?


We personalize your boxes using AVTREE’s exclusively developed system called AVsee. It looks at the answers you provided on your beauty profile and product reviews to match you with the best box sets.

Why do I receive products that I have selected that I rarely use?


We’re a sampling service with a main aim to provide you with a trial step of all the products we believe you might like before purchasing the full-size ones from its brands. *Note: We'll try our best to honor your preferences, but we...

Can I change my beauty profile preferences or personal information?


You can update your preferences whenever you’d like! Log in to your account. Click on "My Beauty Profile" tab. Click on “View/Edit My Beauty Profile” button. Click on the tab you would like to...

How do I review the products I receive?


We use your reviews to communicate them to its respective brands to know your positive or negative feedbacks and take manufacturing decisions accordingly. Log in to your account. Click on "Product Review" tab and leave us your...

A lot of the products in the Flylet are not in my box.


Not all the products in the Flylet will necessarily be in your box. The monthly Flylet is a display of all featured products. Each member receives an equivalent number of products in the box but products vary from one member to another...

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