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What is AVPEDIA?


AVPEDIA is a glossary of skincare terms, ingredients, and concerns to assist you if you need a skin care definition. The AVPEDIA is automatically linked to the ingredients of the products on AVTREE SHOP. You can check definitions and...

I purchased a product and changed my mind afterwards. Can I get a refund?


We have a No-Refunds & No-Returns policy; you may not return purchased products from AVTREE SHOP. If you have a concern about the product condition, please follow our product exchange policy below. *Product Exchange Requests can...

I purchased a product and it arrived damaged. What should I do?


We try our best to package your order in the most caring way possible for it to arrive safely. However, if a product is damaged due to courier company handling, product replacement requests must be submitted within 24 hours from...

Can I cancel an Order I made on AVTREE SHOP?


Order Cancellation Requests can only occur before the order is shipped or delivered to the shipping company, in such case only bank incurred fees will be deducted from the amount paid. If a member decides to cancel an order after it was...

How can I make sure my friend will like the makeup selected for her in the Slay/Luxury Slay Gift Box?


When you purchase a Slay/Luxury Slay Gift Boxes, you will be requested to select some preferences to ensure the shades/colors fit your giftee.

Why am I getting two different prices for each Gift Box?


Each Gift Box has 2 categories; basic and elite. Each category box has a different price depending on the brands and products inside. SLAY BOX (Makeup Gift Box): Slay (basic) Luxury Slay (Elite)   GLOW BOX (Self-Care Gift Box): Glow...

How to create an account on AVTREE Shop?


AVTREE SHOP is part of AVTREE.com To be able to shop on AVTREE SHOP, you need to have an account on AVTREE.com and use the same credentials (username and password) on both sites. Don't have an account on AVTREE.com yet? Create an account...

What are the products in the SLAY Gift Box?


The products in the Slay Boxes are a surprise but you can view the brands that will be inside the box when you make your selection (Slay or Luxury Slay).

Can I purchase a Box membership as a gift for someone else?


You cannot create a beauty profile and an account for someone else as a gift subscription. But you can purchase a 3, 6 , or 12 months subscription gift card from the Gifts section on AVTREE SHOP. Simply present the card to your giftee...

What are the AVTREE gift Boxes?


Gift Boxes is one of the ideas we introduce on AVTREE SHOP to gift the AVTREE happiness experience to a loved one. We got you covered for other gift ideas with the AVTREE Gift Boxes available on shop.avtree.com created for makeup lovers,...

Can I buy a previous Box on AVTREE SHOP?


What is the difference between the Subscription Box and the Mystery Box? Members of the subscription box receive 5 deluxe size sample beauty products and a theme designed box every month, for EGP 300/month. The subscription box always...

How do I know if I’m an active member to unlock subscribers’ prices?


If you’re paying a monthly or bi-annual fee to receive AVTREE Boxes, you are an active member. If you cancel your membership, you are considered inactive. To view your status: Visit AVTREE.com Login to your Account View your...

What is the difference between Subscribers’ Price and Regular Price?


All products on AVTREE SHOP are displayed on 2 different prices. If you are an active AVTREE Active Member, you will unlock subscribers’ prices (up to 40% extra discount) If you are an inactive Member, you will be able to view both...

Who can purchase on AVTREE SHOP?


We currently offer this experience as a benefit for our amazing active and inactive AVTREE members. Active Members (who are subscribed for AVTREE monthly beauty box) can unlock up to 40% lower prices than anywhere else in the...

What is AVTREE SHOP?


AVTREE SHOP is the online platform where AVTREE members can buy the full-size versions of sample products featured in AVTREE’s monthly subscription boxes with exclusive discounts and amazing offers.

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